<span data-en="Government Website" data-fr="Site du gouvernement">Government Website</span>

Context & Problem

The Curateur public du Québec is dedicated to protecting incapacitated individuals while upholding their rights, autonomy, and wishes. As a UX and CX Designer within Agile and CX4 teams, I focused on improving the user experience for the Annual Management Account (AMA). My work centered on streamlining the application process to ensure it is simple, clear, and deeply human-centric for those in vulnerable situations.

Tools

Figma
Miro

As a Designer I did...

Formalized the service blueprint for the case-opening process, delivering a strategic report to streamline analyst workflows.
Designed end-to-end interfaces for the Annual Management Account (AMA) digital platform.
Led user testing preparation, including the creation of research protocols to improve user comprehension.
Iterated on UI designs through constant feedback loops with Product Owners and cross-functional analysts.
Ensured product-wide cohesion by collaborating with the design team on shared UI patterns and standards.